Frequently Asked Questions (FAQs)
What services does NeuroHearing offer?
At NeuroHearing, we offer a range of audiology services, including hearing tests, earwax checks and removal, hearing aid fittings and adjustments, hearing aid optimization, and hearing protection solutions. We also provide ongoing care and maintenance for hearing aids.
How much do hearing aids cost?
The cost of hearing aids varies depending on the technology and services required. On average, hearing aids can range from $1,000 to $6,000 per ear, which typically includes fitting, follow-up care, and maintenance. We can provide a personalized quote after a consultation, and we offer service plans to help manage long-term care.
What if I am a pensioner?
By being on the pension, you are entitled to a government subsidy. This subsidy can be used towards a fully funded hearing device (where you do not pay out of pocket) or better hearing technology for a subsidized price.
Do you offer home visits?
Yes! NeuroHearing specializes in mobile audiology services. We come directly to your home, so you can receive professional, personalized care in a comfortable and convenient setting. This is ideal for those with mobility issues or busy schedules.
What is involved in a hearing test?
Our hearing tests are comprehensive. We assess your hearing ability using advanced diagnostic tools, check for earwax buildup, and review your medical history to create a personalized care plan. Based on the results, we will discuss treatment options, including hearing aids if necessary.
Do I need a doctor or GP referral?
No referral from a doctor or GP is needed to book your appointment. However, in some cases, your doctor may recommend a hearing assessment and request specific tests. If you’ve been referred by your doctor or specialist, please let our friendly team know so we can ensure all necessary tests are conducted.
What brands of hearing aids do you offer?
We work with several top hearing aid brands, including Oticon, Phonak, Starkey, GN ReSound, Beltone, Signia, and Unitron. These brands offer a range of options, from entry-level to advanced technology, ensuring there’s a solution for every budget and need.
Can hearing aids be adjusted after the initial fitting?
Yes, we provide ongoing support and adjustments as needed. After the initial fitting, we monitor your progress and adjust the settings to ensure you’re getting the most out of your hearing aids. Follow-up appointments are included in our comprehensive care plans.
What is the process for getting hearing aids?
The process typically starts with a hearing test and consultation. If hearing aids are recommended, we will guide you through the selection process, choosing the best devices for your needs. After fitting, we’ll fine-tune the aids to ensure optimal performance, and you’ll receive follow-up care for adjustments and maintenance.
Do you offer payment plans or financing for hearing aids?
Yes, we understand that hearing aids can be a significant investment. We offer flexible payment plans and financing options to help manage the cost of your hearing aids and care plans. If you have coverage included in your health insurance policy, you may be entitled to a partial reimbursement.
How often should hearing aids be serviced?
Regular maintenance is essential to keep your hearing aids working properly. We recommend having your devices checked and cleaned every 6-12 months, or sooner if you notice any issues. Our comprehensive care plans include routine check-ups to keep your hearing aids in top condition.
What if I purchased my hearing aids elsewhere?
No problem! We welcome clients who have purchased their hearing aids from other providers and offer a range of services, including hearing aid adjustments, repairs, and extended service plans.
Do you offer hearing protection solutions?
Yes, we offer custom hearing protection solutions for various environments, including loud work environments, musicians, or individuals exposed to high noise levels. These can help prevent hearing loss and protect your ears in the long term.
Can hearing loss be prevented?
While some forms of hearing loss are inevitable due to aging or genetics, many cases can be prevented by protecting your ears from excessive noise, avoiding certain medications, and practicing good ear hygiene. Regular hearing checks can also help catch issues early.
What if my hearing aid stops working?
If your hearing aid stops working, contact us immediately. Many issues can be resolved with a quick repair or adjustment. We also offer out-of-warranty repair services and troubleshooting to get your devices working again as soon as possible.