The NeuroHearing Process
If you’re looking for a hearing solution that works in the real world—not just in a test booth—we’ve pioneered a specialized NeuroHearing program to make a difference. Our method retrains your brain to hear comfortably and clearly, resulting in a 98% satisfaction rate among our patients.
NeuroHearing Awarded by APAC as the Most Trusted New Independent Hearing Clinic in Victoria.
We’re proud to have been recognised as Victoria’s Most Trusted New Independent Hearing Clinic and awarded the APAC Insider Holistic Hearing Solutions Innovation Award for 2026. This achievement reflects the success of our first year and the trust we’ve built with the local community and GPs. At NeuroHearing, we deliver expert clinical care using state-of-the-art equipment for more comfortable, precise wax removal, comprehensive hearing assessments, and advanced treatment options. Beyond traditional audiology, we also offer auditory training to help the brain better interpret sound, leading to clearer understanding and stronger overall hearing outcomes. Our NeuroHearing treatment process ensures clients receive both ear-level care and brain-level support for the best possible results. This has resulted with a 98% satisfaction rate from our clients and 40+ 5 star Google reviews.
Posted on Elaina DickesonTrustindex verifies that the original source of the review is Google. Extremely happy with the whole experience with NeuroHearing. Weicen was really thorough, explained everything as we went along and answered all my questions. Highly recommendPosted on Claire LeeTrustindex verifies that the original source of the review is Google. Very nice experience, Doctor is professional and very patient, helped us with lots questions and explanations. I went to NeuroHearing with my mom who has hearing issues these couple of years, I’m glad she’s in capable hands to be taken care of. Thanks Weicen!Posted on Pirry RestrepoTrustindex verifies that the original source of the review is Google. Service was excelentePosted on michelle staughtonTrustindex verifies that the original source of the review is Google. I found Neuro hearing on Instagram and sent an enquiry about tinnitus. The audiologist, Weicen Yan called me back promptly to make an appointment. It was very helpful to understand that my hearing and tinnitus could be connected and that stress can make it worse. At 58 I have mild hearing loss, worse in my right ear, but it doesn’t worry me enough to act on it. Weicen suggested we monitor it over the next year or so and if it gets to a stage where I want address it, I would definitely ask Weicen for his assistance.Posted on Carol TaiTrustindex verifies that the original source of the review is Google. Was referred to Neurohearing as one of my ears were blocked. Wei Cen used suction to clear my ears and the before and after was shocking. Would recommend!Posted on Michael CatchpoleTrustindex verifies that the original source of the review is Google. Excellent care and follow-up with adjustments to help me get the best performance from hearing device.Posted on Michael CatchpoleTrustindex verifies that the original source of the review is Google. Very professional but caring. Clear explanations of process and findings - and the implications of hearing loss on longer term cognitive function.Posted on PATRICK EGANTrustindex verifies that the original source of the review is Google. Weican provided me with a greatwr confidence with dealing with Hearing Specialists. I was treated with respest, professional answers to my many questions and explained in detail the meanings of every hearing test. A brillinant experience.Posted on RavinduTrustindex verifies that the original source of the review is Google. Weicen was great. One of my ears was itchy and I wasn't able to clean it up properly and Weicen did a full clean on the ears. No more itchy sensation in the ear and very reasonably priced.Posted on JanetTrustindex verifies that the original source of the review is Google. Knowing little of audiologists, a quick ring around those in my area suggested not all clinics are equivalent in their services offered. I rang NeuroHearing, spoke with the audiologist Weicen Yan, who took the time to answer my questions and also discuss my hearing, which placed this practice well above all others I contacted. My assessment appointment was thorough and Weicen's explanations of each audiology test and the results and recommendations were clear and considerate. The fitting of appropriate hearing aids on a 30 day trial, which includes follow-up visits, were calibrated carefully to my individual needs. I highly recommend NeuroHearing and Weicen's caring, scientific and comprehensive services.
Empowering Better Hearing Through Our Industry Leading NeuroHearing Process
Rewiring the Brain for Natural Hearing
Have you ever spent thousands of dollars on hearing aids, only to find that they weren’t as effective as you’d hoped? It’s all too common. Many people who pay anywhere from $2,000 to $13,000 for devices never fully adjust to them, or they only wear them when they absolutely must.
Common Frustrations:
- Hearing aids that amplify every little noise, making it impossible to focus on conversation
- The feeling that hearing aids aren’t truly necessary—except to keep a spouse happy
- Seeing no real benefit despite the considerable cost

At NeuroHearing, we consider this unacceptable. At NeuroHearing we are committed to have you hear at your absolute best, which unfortunately is not common in our industry. If you have hearing loss, you deserve a seamless, everyday solution that supports your overall well-being.
That’s precisely why we developed our industry leading and proprietary NeuroHearing Process. By integrating proven strategies in neuroscience and human behavior, we’re able to consistently achieve nearly perfect patient satisfaction.
Why Standard Hearing Aids Often Fail
…and how you can avoid spending thousands on an ineffective approach
Even with robust training in audiology, many hearing care providers rely heavily on outdated “Gold Standard” guidelines. Worse still, some clinics bypass those guidelines in favor of a quick sale, causing even more disappointment for patients.
The NeuroHearing Difference
By closely studying brain science and habit formation, we crafted an industry leading model that tackles more than just the ear. We focus on training your brain to adapt to newly regained sounds, transforming your long-term results through a trustworthy and competent approach.

The Three Essentials for Successful Hearing Recovery
1. Advanced Hearing Technology Suited to Your Lifestyle
Not everyone needs the same type of device. Unfortunately, cost-driven or gimmicky promotions lure many people into buying “basic amplifiers” that do little to help in noisy environments.
At NeuroHearing, we take the time to assess your day-to-day routine, challenges, and preferences, so you receive hearing technology that integrates with your lifestyle. This is the base layer of true hearing improvement, but it’s only part of the bigger picture.

2. Accurate Prescription and Fitting
Some providers skip real ear measurement (REM) or “in-situ” testing—vital to matching hearing aids to your unique ear canal anatomy. Instead, they rely on “Manufacturer First Fit,” which calculates generic settings for an “average” ear.
Think of it like picking a random pair of glasses: it might work for someone, but not necessarily for you. With NeuroHearing, we use objective assessments so your devices deliver precise sound for your exact needs. After all, if you’ve invested in better hearing, guesswork shouldn’t be involved.

3. Brain Retraining (The Heart of Our Industry Leading NeuroHearing Process)
Even with the right hearing technology and a precise fit, many people still struggle — because most clinics overlook one critical step:
how the brain adapts to sound again.
At NeuroHearing, we don’t believe hearing success comes from amplification alone. True improvement happens when the ears
and the brain are supported together.
The Problem with Standard Hearing Care
In many clinics, the process looks like this:
- A quick hearing test
- Hearing aids set to full prescription immediately
- “You’ll get used to it”
- Then you’re sent home to manage on your own
The result? Everyday sounds — air conditioners, cutlery, traffic, even footsteps — can suddenly feel sharp and overwhelming.
This overstimulation often leads to reduced wear or abandonment of hearing aids altogether, undermining the entire treatment.
The NeuroHearing Difference
Our approach is fundamentally different. We guide your brain through a comfortable, structured adaptation process, starting at sound levels that feel natural and gradually increasing clarity over 6–10 weeks.
This allows your listening system to adjust smoothly — without overload or frustration.
The NeuroHearing Auditory Training Program
Where most clinics stop at fitting devices, we go further. For suitable clients, we integrate our
NeuroHearing Auditory Training Program — a structured listening program designed to strengthen real-world listening skills, particularly in challenging environments like background noise.

Think of it this way:
- Hearing technology improves access to sound
- Auditory training helps your brain make better sense of that sound
This combination can help:
- Improve speech clarity in noisy situations
- Build confidence in everyday conversations
- Reduce listening effort and fatigue
- Support smoother, faster adaptation to hearing technology
It transforms hearing care from a “wait and hope” experience into a guided, measurable process.
How the NeuroHearing Process Works
5 Key Steps Toward Better Hearing
- NeuroHearing Assessment
- Tailored NeuroHearing Technology
- Gradual Brain Adaptation & Auditory Training
- Scientific Verification of Progress
- Ongoing Support and Personalisation
1. NeuroHearing Assessment & Consultation
We begin with a comprehensive evaluation that goes beyond standard testing. In addition to measuring hearing levels, we explore how you manage speech understanding and listening in everyday environments. This allows us to design a treatment plan tailored
specifically to your needs.
2. NeuroHearing Technology Selection
Rather than simply making sounds louder, we carefully select and program technology to prioritise clarity, comfort, and real-world performance — especially in situations where background noise is present.
3. Gradual Brain Adaptation & Auditory Training
Instead of delivering full amplification immediately, we use incremental adjustments so your brain adapts at a comfortable pace.
Where appropriate, this is supported by our NeuroHearing Auditory Training Program, helping you build stronger listening skills and get more benefit from your technology over time. This step is key to forming consistent daily use — the foundation of long-term success.
4. Scientific Verification of Performance
We use Real Ear Measurements (REM) — the gold standard in hearing aid verification — to ensure your devices are delivering sound accurately and safely for your unique hearing profile.

5. Ongoing Care & Personalised Support
Hearing needs evolve. Our care plans include regular reviews, fine-tuning, maintenance, and long-term support so your hearing continues to serve you well for years to come.
Experience the NeuroHearing Advantage
NeuroHearing offers a structured, evidence-informed approach that blends technology, verification, and auditory training — all delivered with personalised care.
If you’re ready to enjoy clearer conversations, greater confidence, and more comfortable listening in every environment, book an appointment with NeuroHearing tohday.
Supporting Hearing & Medical Research
At NeuroHearing, we believe great hearing care is built on strong science. That’s why we make an ongoing monthly contribution to the Bionics Institute, a Melbourne-based medical research organisation internationally recognised for its work in hearing and neural technologies.
The Institute is best known for its role in advancing cochlear implant technology and continues to lead research into hearing loss, tinnitus, and brain-based hearing processing. Beyond hearing, the Bionics Institute also conducts research into other neurological and sensory conditions, including vision and chronic pain, using advanced bionic and neurotechnology approaches. Our contribution helps support independent research aimed at improving diagnosis, treatment, and quality of life for people now and into the future.
Melbourne's Leading Audiology Clinic
Keep your hearing in top health with NeuroHearing audiology clinic, Melbourne. Book an appointment today!
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Location
215 Canterbury Road
Canterbury VIC 3126
(2 hour parking at the rear)
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Opening Hours
Mon - Thurs: 9:30 am - 5:00 pm
Fri: 10:00 am - 5:00 pm
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